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Little Oxford FAQs

 

The Little Oxford app offers a new world of playful learning for littles ones aged 3-5 ! Whether you already have the app or are thinking about it, we have collated our most frequently asked questions here.

 

If you need to resolve an issue with our customer support team, and you can’t see the answer here, please click on the link below to complete a support form.

 

Questions about purchasing the app

How do I download and use the Little Oxford app?

You can download the app from your usual app store:

 

For iPhone users:

  • Visit the Apple app store.

 

For Android users:

  • Visit the Google Play Store.

 

Do check before trying to download that your device is compatible and that you have an operating system that is supported. The app store will show you all of this information and will not let you download the app if your phone or tablet can’t support it.

What device do I need to access Little Oxford?

Little Oxford is available in the Apple App Store and can be used on any device with AR capabilities that also has iOS 12 or newer. Apple devices that will support Little Oxford include models newer than the iPhone 6s and iPhone SE, and all iPad pros, and iPad 5th generation and newer. 

Little Oxford is also available on the Google Play store and can be downloaded on a variety of Android devices as long as they have version 7.0 and up. The app store will not allow you to download the app if your device in incompatabile. 

If Little Oxford is not compaitible with your device or operating system, please be assured we are doing everything we can to improve the app and the ways people access it – and we hope to extend this in the future. 

How much does the Little Oxford app cost?

Your purchase options depend on the region you are in, and the type of device and operating system you are running. You will be able to find the most up to date and relevant information about prices and subscription lengths from your app store.

 

For iPhone users:

  • Visit the Apple app store.

 

For Android users:

  • Visit the Google Play Store.

 

In both stores we are currently offering a quarterly (3 month) subscription and an annual subscription. The prices for these subscriptions depend on the country you are in and the app store will state clearly for you the price you will be charged.

The app itself is free to download, and you can enjoy seven free activities throughout the app while you decide if you want to subscribe or not.

Please be aware, that once you have subscribed, all refunds and cancellations will be managed by the app store you have purchased the app from so it is a good idea to be aware of their individual refund policies as well.

What is the app and what is in it?

The Little Oxford app is designed for little learners aged 3-5. It offers a fun, playful and interactive set of learning journeys for your child to explore and each pathway in the app is linked to an area of learning in the Early Years Curriculum.

Throughout are activities designed to boost your child’s physical and mental health, build their communication skills, support language and literacy development, encourage mathematical learning, encourage creativity and enhance their wider understanding of the world. The app is designed to support school readiness by covering the early years curriculum, encouraging your child to focus on activities, building curiosity and imagination, and helping them learn to follow simple instructions. 

You can find more detail about the types of activities in the app on our about the app page. 

 

Is there a free trial for Little Oxford?

When you download the app, it will be free. This free version has a limited number of activities in it but it will give you a chance to visit each of the pathways, test up to seven activities, and decide whether you want to purchase the app and explore further.

You can use this free version for as long as you want.

To download and test the free version of the app, visit your usual app store:

 

For iPhone users:

  • Visit the Apple app store.

 

For Android users:

  • Visit the Google Play Store.

 

Do check before trying to download that your device is compatible and that you have an operating system that is supported. The app store will show you all of this information and will not let you download the app if your phone or tablet can’t support it.

If you choose to subscribe after trying the free version of the app, you can do this by clicking on the basket icon in the app.

Questions about how the app works

What do I do if I can't sign in?

If you are having difficulties signing in make sure you:

  • Check that your email address is correct (and the same as the one you used when you signed up to Little Oxford)
  • Try selecting to ‘Reset Password’ and following the instructions to reset this

If you are still unable to access your account you can get in touch with us by completing the cutsomer support form. 

How do I reset my password?

If you already have an account and want to reset your password you can select the ‘forgot your password’ button and follow the prompts to rest.

If you have any issues with this, make sure you have done the following:

  • Check that your email address is correct (and the same as the one you used when you signed up to Little Oxford)
  • Check that your password reset session hasn’t expired. You will need to reset your password within 24 hours of the time you requested a password reset. If your password reset session has already expired, please request a new one. In order to reset your password again, go to the Parent Zone in the app (in the top left of the screen) and click on ‘switch account’. After that, you will be directed into the sign in window, where there’s a ‘forgot your password?’ button.
  • Check that you are accessing the link on a mobile device with a supported browser, and with the most up to date version of Little Oxford as well. You might want to try another browser if your current browser does not work.

If you are unable to resolve the issue you can get in touch with us by completing the cutsomer support form.

What should I do if the camera features don't work?

Some of the AR and 3D features in the app can be affected by the levels of light and the surroundings. If the AR features are not working, try using a different surface (i.e. the floor or table) or part of the room when scanning, or try changing the lighting level in the room. Unfortunately, sometimes these things can impact on the Augmented Reality tools we use and can make the images shake. 

You may also want to check that you have enabled access to the camera in your app settings on your device, and make sure that you have a strong internet connection.

If you are still having issues with the camera and camera features you can get in touch with us by selecting ‘contact us’ in the app and completing the customer support form. 

What can i do if the app isn't working properly?

If something in the app is not working as it should, please check the following:

  • Make sure that you have the latest version of the app and a strong internet connection. Check the app is completely closed and then restart it. Check to see if this has resolved the issue you were experiencing.
  • If that doesn’t work, please reinstall the app. Once reinstalled, ‘Restore Purchases’ in the app store, or if you’re registered with Little Oxford (via the sign up button in the app), log in with the same details to access your purchases.
  • If you have any issues after reinstalling the app, select ‘contact us’ in the app and this will take you to the cutsomer support form. If you complete this on the device it will include your User ID and other auto-generated details that will help us look further into the issue. Please also indicate the subscription type purchased.

Questions about refunds and feedback

How do I request a refund?

To cancel or request a refund, please follow the instructions below:

Canceling the Subscription

You can cancel your Little Oxford subscription at any time by following the steps below, and you will continue to have access to the premium content until the subscription’s expiration date.

For more information, please follow the link associated with the type of subscription on your Little Oxford account.

 

For Apple devices:

 If you want to cancel a subscription from Apple

For Android devices:

 Cancel, pause, or change a subscription on Google Play – Android – Google Play Help

Refund Process

The refund process depends on where you purchased your subscription.

Google Play Store: Google offers a 48 hour refund policy. Customers who have purchased the app through Google Play and are using Little Oxford on an Android device, will need to directly contact the Google Play store with any refund requests. You can find the Google refund policy at Google Support.

For most purchases Google give the following guidance:

  1. Go to play.google.com.
  2. At the top right, click your Profile picture.
  3. Click Payments and subscriptions > Budget and order history.
  4. For the order that you want to return, click Report a problem.
  5. Select the option that describes your situation.
  6. Complete the form and note that you’d like a refund.
  7. Click Submit.

iTunes App Store: Apple handles all billing for in-app purchases made on iOS devices. Customers who subscribed to Little Oxford through iTunes will need to contact Apple directly with any refund requests. They are typically able to honor all refund requests within 14 days of the purchase date (but it’s at their discretion). You can contact iTunes Customer Support directly at Apple Support

How can I share my feedback?

We always appreciate feedback and are constantly looking to make Little Oxford better. You can let us know what features you would change or add by completing our customer support form, and we will look into your suggestions. 

If you have enjoyed using the app and want to feed back about your experiences, please also feel free to complete a customer support form or rate and comment in the app store. 

 

More about reading and learning for 3-5s

Use the sections below to find out more about Phonics, learning to read and how you can foster a love of reading in your little ones.

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Phonics

Our essential guide to learning to read with phonics.

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Reading at Home

Our essential guide to supporting your child’s reading journey at home.

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Reading at School

Our essential guide on what to expect as your child learns to read at school.

Find out more

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Free eBook library

Take a look at our tablet-friendly eBooks, which include all of your child’s favourite characters from Biff, Chip and Kipper to the Project X Team.